Returns, Refunds, Cancellation Policies

At Nila & Taara, we prioritize your trust and are committed to providing products with the highest level of care. However, there are NO Returns or Refunds unless only if the item received is not what you have ordered or the product delivered is in defective or damaged in transit at the time of receiving. Rest assured, we carefully pack your order after thoroughly checking the product's condition.

Refund Policy 

To initiate a return, please share a clear unboxing video right from the start of opening the parcel without pauses along with parcel images by emailing us at nilaandtaara@gmail.com within 24 hours of delivery. Once your request is verified, we will arrange a return pickup. The product must be returned in its original packaging with labels intact. After receiving and inspecting the item, a refund (including shipping charges) will be issued to the provided account details.

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​# We do not accept return or refund requests for reasons such as the product being heavy, lite, long, big, or small or any such clauses, as all relevant details and clear images are provided in the product description. Weight per piece ( one piece in a pair) is mentioned under Features. Please check .

# Minor colour variations may occur due to device screen differences, Natural light and camera captures and also pair to pair minor differences of same design since all our jewellery is handcrafted, slight variations in design from pair to pair might occur. All the images are captured in natural light to bring a close accuracy.

# Additionally, loose stones or small embellishments, loosened ring holdings out during transit are not considered defects, as they can be easily fixed from your end.

Our team will be happy to guide you in such cases—please contact us at nilaandtaara@gmail.com or send us a message on Instagram, or WhatsApp us.

# If a package is returned to us due to incorrect information, the customer will need to bear the reshipping charges.

No cancellation and no refunds in such cases.

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No returns or refund or exchange/replacement in all above mentioned criteria or any others.

Cancellation Policy

Orders cannot be cancelled once payment has been made. Refunds, if applicable, will only be processed as per the terms outlined in our Return & Refund Policy.